Tickets

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How to Buy Tickets

Online

  • Click on the event you want to purchase tickets to.
  • Scroll to the bottom of the event description.
  • Fill in the form, including the Ticket Pickup.
  • On the next form fill in all the information. Name and address must match the credit card record information.
  • If you choose to print your ticket, a link will be emailed to you.
  • The Brown Paper Tix fee for this service is $.99 per ticket plus 2.5% of the total sale.

Phone

  • Call 24/7 at 1-800-838-3006.
  • The fee for this service is $.99 per tickets plus 2.5% of the total sale.

At the Door

  • Unsold tickets will be available at the door on a first-come, first-served basis.
  • The fee for buying at the door is $2 per ticket. This fee directly supports Caffè Lena, a non-profit organization.
  • As soon as a show sells out we will record an announcement on our voicemail. If the voicemail does not announce the show as sold out, there will tickets available when the doors open a 1/2 hour before showtime.
  • Doors open for ticket sales a ½ hour before showtime. Please do not arrive earlier.

Don’t Have a Credit Card?

  • You are welcome to pay by check but we need to receive the check at least one week prior to the show. Just write it out to Caffè Lena for the exact amount of the tickets and include a note with the show name and date, the number of seats you’re paying for, your name and phone number.

Have a special request or question?

  • Call us. We’re happy to do what we can to accommodate you. 518-583-0022

 Refunds

  • Tickets will be refunded only if a show is canceled, or if you notify Brown Paper Tickets at least 12 hours before sales end.
  • Reimbursements are not provided for last minute cancellations.
  • Brown Paper Tickets will not reimburse the purchasing fee.

Do All Shows Require Tickets?

  • Advance tickets are recommended for all weekend shows. We’re a small venue and many of our shows sell out. We don’t want you to be disappointed at the door!
  • Advance tickets are not available for Open Mics and Emerging Artist Breakout shows. Tickets for these performances may be purchased at the door for no added fee.